The 0.1% STANDARD - how we operate, every day. Built on accuracy, honesty, and long‑term support.learn more
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About Us

“Our family is committed to treating every customer’s pool or hot tub as if it were our own.”

Meet the Team: The Experts Behind the Lakeshore Standard

Peter
Peter
Co-Owner & General Manager
Peter’s journey in the industry began in his late teens, building pools from the ground up. By age 21, he was there for the birth of Lakeshore Pools in 2004, sticking by the shop even when they saw only one customer a day. Today, with over 25 years of experience, Peter is the visionary behind our “Family Standard.” He leads with a simple rule: “I won’t sell a customer anything I wouldn’t sell to my own parents.” An industry expert in pool and hot tub chemistry and liner installations, Peter’s true skill is aligning our team’s values to ensure a fun, honest, and high-energy environment for staff and customers alike.
Robbie
Robbie
Co-Owner & Service Lead
In an industry where many are quick to recommend expensive new systems, Robbie has built his reputation on radical honesty. As arguably one of the finest technicians in the country, his goal is efficiency—solving complex equipment issues faster than expected and never overselling a solution. Whether it’s a plumbing leak or a technical salt system failure, Robbie finds the most effective fix, often saving customers thousands by repairing what others would simply replace.
Nejla
Nejla
Assistant Manager
Nejla is the high-motivation engine of our retail store and often the first friendly voice you’ll hear on the phone. Beyond her sharp eye for detail and store presentation, she is legendary for her “customer-first” memory. Nejla doesn’t just run a water test; she remembers your name, your pool’s history, and will follow up on your last service issue before you even bring it up. Specially trained by Peter in pool and hot tub water chemistry, she serves as a primary service dispatcher, diagnosing issues over the phone to ensure every service call is set up for success.
Jared
Jared
Store Associate

With over a decade of experience specifically at Lakeshore Pools, Jared is the definition of patience and expertise. He is a primary point of contact for both retail and service inquiries, known for taking the time to walk every customer through their questions, no matter how long it takes. As a key service dispatcher and pool and hot tub water testing specialist, Jared uses his ten-plus years of “Lakeshore-trained” knowledge to ensure that every recommendation is accurate, repeatable, and easy for the customer to understand.

Kate
Kate
Digital Content & Marketing Coordinator
Kate has been part of the Lakeshore Pools & Tubs team for over a dozen years, supporting the business behind the scenes through digital content, website updates, and marketing projects. While she’s not often on the retail floor, she plays a key role in maintaining the company’s online presence and ensuring everything customers see online is clear, accurate, and up to date. During the COVID shutdowns, Kate was instrumental in launching the Lakeshore Pools & Tubs online store, helping take it from concept to fully operational in just 21 days.

What Makes Us Different

Pool & hot tub service, retail support and an online store - all held to the same standard

Precision work where it matters most: pool liners and pool equipment (pumps, heaters, salt systems)

Free water testing with accuracy‑first recommendations — based on real‑world experience and training.

A family-owned culture where customers never feel like "Just a number."

Did you know?

Backyard watercare isn’t guesswork — it’s a mix of fundamentals, standards, and doing things properly.

  • Water testing accuracy matters because small differences can lead to very different chemical decisions.
  • Commercial pools rely on consistent testing methods for a reason — repeatable results protect swimmers and equipment.
  • Hot tubs and pools behave differently (temperature, bather load, and circulation change everything), so “one-size-fits-all” advice usually fails.
  • Canadian backyards are hard on equipment — cold weather makes quality and correct setup matter more than people expect.

We're Here to Help

Whether you’re maintaining water, troubleshooting an issue, shopping for a hot tub, or planning a bigger project like a liner or equipment upgrade — we’re here to make it simple and get it right.

  • Visit the Store: Bring a water sample, talk to our team, and leave with a clear plan.
  • Shop Online: Order parts, watercare, and accessories with confidence.
  • Book Service: If something isn’t working, we’ll diagnose it properly and recommend the right fix.
  • Contact Us: Not sure what you need? Send a message and we’ll point you in the right direction.

Lakeshore Pools & Hot Tubs

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