About Us
“Our family is committed to treating every customer’s pool or hot tub as if it were our own.”
- Marilynn Roch - Founder of Lakeshore Pools & Hot Tubs
Mississauga’s Trusted Pool and Hot Tub Experts since 2004
Your Backyard, Our Reputation
Since 2004, Lakeshore Pools & Hot Tubs has helped pool and hot tub owners across Mississauga and surrounding communities with a focus on radical honesty and technical precision.
We were built on a simple promise: treat every customer’s backyard like it’s our own — and we’ve stuck to that ever since.
Led by brothers Peter and Robbie, and supported by our core team members Jared and Nejla, our staff brings decades of combined hands‑on experience to every interaction — whether you’re visiting our retail store or booking a service call.
The 0.1% Standard
For over 20 years, family‑owned Lakeshore Pools & Hot Tubs has built its reputation through consistent service excellence, now reflected in a 4.9‑star Google rating backed by over 240 five‑star reviews. That is The 0.1% Standard
The Lakeshore Advantage: Specialized, Personalized, Proven
Unlike big‑box retailers, we take a specialized, highly personal approach to backyard care. As a family business, we treat every pool or hot tub like it’s our own — with real follow‑through and advice built on experience, not pressure.
What that looks like in real life:
- We verify the real problem before recommending a solution.
- We prioritize repairs and straightforward fixes whenever possible — not unnecessary replacements.
- We take the time to explain the “why,” not just ring up the till.
• Premium Beachcomber Hot Tubs & Expert Repair: We’re an authorized Beachcomber dealer for sales and installation — and our hot tub repair services are a major part of what customers consistently talk about in reviews. Led by Robbie, our approach is repair‑first: diagnose properly, fix what can be fixed, and avoid unnecessary replacements whenever possible.
• Professional Pool Equipment Service: We specialize in diagnosing, repairing, and upgrading pool equipment like pumps, heaters, salt systems, and plumbing. From fixing leaks to modernizing an equipment pad, our goal is reliable performance and fewer repeat problems.
• Expert Pool Liner Replacement (Mississauga, Oakville & Etobicoke): Pool liners are one of those jobs where details matter. Our liner installs are built around careful measurement, clean workmanship, and high‑quality vinyl selections — because it has to fit right and last.
• Industry‑Leading BioGuard® Pool Chemicals: We carry BioGuard pool chemicals because performance matters. When paired with proper testing, they help customers get clearer water, more stability, and fewer “why is this happening again?” moments over the season.
• The “Old School” Water Testing Standard (Drop Testing / Titration): Many stores rely on automated “spin lab” systems because they’re fast. We stick with professional reagent drop testing (titration) because we trust it for consistent, repeatable results — and because accurate testing leads to better advice.
– Real‑world accuracy: In our day‑to‑day experience comparing results, we’ve often seen spin‑lab readings drift enough to change chemical dosing decisions. Drop testing stays more consistent for us, which is why we refuse to compromise on the method.
– Integrity: Our team speaks from real‑world experience, not textbook answers or a computer printout. We explain what matters, what doesn’t, and what to do next — without pushing unnecessary chemicals.
Meet the Team: The Experts Behind the Lakeshore Standard
Peter
Co-Owner & General Manager
Robbie
Co-Owner & Service Lead
Nejla
Assistant Manager
Jared
Store Associate
With over a decade of experience specifically at Lakeshore Pools, Jared is the definition of patience and expertise. He is a primary point of contact for both retail and service inquiries, known for taking the time to walk every customer through their questions, no matter how long it takes. As a key service dispatcher and pool and hot tub water testing specialist, Jared uses his ten-plus years of “Lakeshore-trained” knowledge to ensure that every recommendation is accurate, repeatable, and easy for the customer to understand.
Kate
Digital Content & Marketing Coordinator
What Makes Us Different
Pool & hot tub service, retail support and an online store - all held to the same standard
- One team, one mindset, no matter how you engage with us.
- Consistent advice, follow‑through, and support after the sale.
- Built for real-world results, not quick transactions.
Precision work where it matters most: pool liners and pool equipment (pumps, heaters, salt systems)
- The jobs that have to be done right the first time.
- Careful diagnosis, clean installs, and solutions that last.
- Repair‑first thinking when it makes sense — replacement only when it’s truly the right call.
Free water testing with accuracy‑first recommendations — based on real‑world experience and training.
- Walk in, get clarity, leave with a plan that makes sense.
- Real‑world experience, not textbook answers — backed by formal training.
- We explain what matters, what doesn’t, and what to do next.
A family-owned culture where customers never feel like "Just a number."
- You'll recognize the same people when you call, visit, or book service.
- We treat your pool or hot tub like it's our own — and that shows in the details.
- Helpful, honest, and accountable — because reputation is personal here.
Did you know?
Backyard watercare isn’t guesswork — it’s a mix of fundamentals, standards, and doing things properly.
- Water testing accuracy matters because small differences can lead to very different chemical decisions.
- Commercial pools rely on consistent testing methods for a reason — repeatable results protect swimmers and equipment.
- Hot tubs and pools behave differently (temperature, bather load, and circulation change everything), so “one-size-fits-all” advice usually fails.
- Canadian backyards are hard on equipment — cold weather makes quality and correct setup matter more than people expect.
We're Here to Help
Whether you’re maintaining water, troubleshooting an issue, shopping for a hot tub, or planning a bigger project like a liner or equipment upgrade — we’re here to make it simple and get it right.
- Visit the Store: Bring a water sample, talk to our team, and leave with a clear plan.
- Shop Online: Order parts, watercare, and accessories with confidence.
- Book Service: If something isn’t working, we’ll diagnose it properly and recommend the right fix.
- Contact Us: Not sure what you need? Send a message and we’ll point you in the right direction.
