COVID OPERATIONS UPDATE

Revised April 8th, 2021 as Ontario has issued a “Stay At Home” order Reference: O. Reg. 82/20

Hours of Operation until October 31st

Monday – Saturday – 9am – 6pm

Sunday 12pm – 5pm

In Store Shopping

In-Store shopping is not permitted at this time. We are currently offering pick up (and delivery) for online orders. It is highly recommended to place your order online so you can pick up your products quickly when you arrive. If you need assistance selecting your products, you can call us while browsing our online store and a staff member will be happy to answer your questions and help you with your online order. If you do not want to place your order online we can still help answer product questions when you arrive, however please be patient as operating curbside takes us longer to gather an order than it normal would. A mask must be worn while speaking with staff or picking up an order. Please call us from your vehicle if you have any questions when you arrive.

Product Orders and Online Store

All chemicals and most accessories can be purchased in advance for curbside pick up using our new online store here. Online orders will be ready in 60 minutes or less and we always prepare them as quickly as we can. Shipping your online order is free over $175 + HST. If you do not see a shipping option at the checkout, please call or contact us and we will arrange shipping for your order. We are not accepting phone orders unless the item is not found in our online store. Please call us when you arrive if you would like your order brought out to your vehicle for curbside pick up.

Payments

We are minimizing contact anywhere possible and therefore we are not accepting cash. Please use a debit or credit card for all transactions. Our payment terminal is kept clean between each transaction. Note: Online orders do not require payment at the store, just pick up and go.

Water Testing

Yes, we are still offering water testing in-store with no appointment necessary. We will avoid handling your water sample bottle for safer practices. Please inform the staff member if you would like the analysis emailed rather than printed.

Service

All pool and hot tub services are available and will continue to be as these are classified as essential services.

We would like to thank you for your continued support during these unusual times. If there is anything that we can do to make your experience better, please do not hesitate to let us know. We hope that you stay safe and continue to enjoy your pool or hot tub more now than ever.

Peter Vecchiarelli | Owner and Manager