Welcome to the Terms & Conditions of Lakeshorepoolsandtubs.com!

These terms and conditions outline the rules and regulations for the use of Lakeshore Pools & Hot Tubs Website, located at lakeshorepoolsandtubs.com. 

By accessing this website we assume you accept these terms and conditions. Do not continue to use Lakeshore Pools & Hot Tubs if you do not agree to take all of the terms and conditions stated on this page.

Shipping Policy

Shipping is $25 + HST for all orders under $175 before taxes. Orders at or over $175 before taxes qualify for free shipping!

Shipping is currently available in all of Mississauga and select areas of Oakville and Etobicoke. We are shipping all orders directly in-house at this time, we are not using a courier. Please be aware this means we will not be able to provide a tracking number for orders. Orders will usually be shipped within 24-48 hours, Monday-Friday* and will arrive the same day for the fastest delivery time. To fulfill all orders as quickly as possible, we may use a courier such as UPS and you will be notified of this change if it occurs on your order.

Please inspect the box ( or product packaging if it cannot be boxed ) for physical damage before you open it. If there is any damage to the box please take a picture and contact us so we can improve your experience in the future.

* Products ordered that are out of stock may have extended shipping timeframes. If a product is on backorder, we will contact you to advise the expected arrival date. You will only be charged one shipping fee per order even if there is a backordered item.

Return Policy

Products that are ordered in error do not qualify for our return policy. Please contact us if you have questions about our products so we can help you make the best choice before your order is confirmed.

If you package you received looks like it has been damaged or tampered with during shipping, please inspect the box ( or product packaging if the item cannot be boxed ) for physical damage before you open it. If there is any damage to the box or packagins, please take a picture and contact us so we address the problem and improve your experience in the future.

We offer an exchange or a 100% refund*1 if the product you received:

  1. Was the incorrect product from your purchase order/invoice.
  2. Is damaged or defective outside of the influence of shipping

For all other returns we may or may not accept the item. If we accept the return you are responsible to set up and pay for any shipping fees costs associated. In the event of any refund it will be given to you as an in-store credit. All refunded and returned products must be authorized by Lakeshore Pools before they are shipped.

All returned products must:

  1. Be unopened and the complete contents of the product must be intact.
  2. Not have any cosmetic damage to the packaging and the packaging cannot be altered from how it was received.*2
  3. Be shipped in manner that they are not damaged during shipping and received in the same condition they were sold in. Products are to be returned in their original packaging.

After the returned product is received Lakeshore Pools will inspect the product for all of the above and contact you to advise if a refund*1 has been authorized.

*1 Refund will be issued as an in-store credit.

*2 Some products may have lids that are taped for safe shipping practises. Any cosmetic changes from our methods of packaging do not affect your ability to return the product.

Substitutions

There may be times we were substitute a product to fulfill you order without notice. If this occurs, we will only select a subsidized product that is equal or great quality and/or price to the original product that was ordered. You will be notified of any other substitutions.

Cancellation Policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. We understand that orders might need to be changed sometimes and if that happens we will accommodate if we can, however we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

  • If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
  • If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return.

Warranty

There are not conditions, warranties or representations, expressed or implied, statutory or otherwise with respect to the materials sold except as provided in the warranty, if any, given by the manufacture. No agreement, collateral hereto, nor any modification thereof, shall be binding on Lakeshore Pools unless endorsed hereon in writing.